FREQUENTLY ASKED QUESTIONS

No it is not. We offer private car to shared luxury minivan, cost starting from $40/person/round trip - we will pick you up from your hotel in the Old Quarter.

If you need private transfer please contact us: booking@orchidhalong.com

We are built a cruise ship that we believe you will leave no time for idle: there are always something for you to do: watching TV, taking time for jacuzzi, spa service, learning to make Vietnamese food in our cooking class session, to name a few.

If you have children, make sure you take advantage of our open sun deck to take them unique photos - they can also make an ideal playground as well.

We do not have any age restriction for travelers and would welcome the opportunity to serve you all. However, we would require doctor's letter or confirmation in case:

- You have heart disease

- You are over 32 week pregnant

- Any other conditions that may affect your trip

We currently accept the following payment method for deposit:

Credit cards: credit card payment is completely secure on our website - we accept major cards such as VISA, MASTER, AMEX

Bank transfer: we accet bank transfer for residents and expats living in Vietnam only. You can contact us for bank details.

Cash: you can pay us by cash - we will collect the cash at your hotel or preferred meeting place upon mutual agreement.
 

Note: If payment is made by credit cards, it will be subject to a credit card processing fee of 3%.

We are able to cater to any of your food request, including seafood-free, vegetarian, vegan and kids' meal. Please send us your dietary preference when completing the guest information form.

We suggest that you book as early as you can since at the moment, we run only 14 cabins and our cruise often sold out quickly. Please contact us: booking@orchidhalong.com for further information.

When you decide that you need to cancel your booking, please notify us immediately by email. We do not accept cancellation notice by phone or any other means for verification reason.

Customer Support

Need help? Call: +84-962-591-416 booking@orchidhalong.com